GameAmp: Have to restart a account over /sigh

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garrett123

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Joined: 09/29/2005
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Have to restart a account over /sigh

Well, recently, somone that I don't know had gotten my account information and had stripped all of what I had being on my account (mats,weps,armo,you name it) and sold it all.... I was saddend, but, I won't delete my characters or anything, but yet, going to start freshly over on my other account.

I have a Elementalist atm level 8 somwhat to try earning survivor being my first character, but was wondering what character I can make to gain back profit to help rebuild my other characters....

or just to make a new character....

so please, should I stick to my ele or prefer a new account?

Thank you. = ]
-BBG

01/29/08 21:13

Horan

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RE: Have to restart a account over /sigh

dang dude a friend did this to u? that must really be a bummer if u need help and its in proph i will help u whats ur ign?

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01/29/08 21:16

garrett123

Posts: 41
Joined: 09/29/2005
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RE: Have to restart a account over /sigh

No, unfortunatly it wasn't a friend = (

Yea, I might need help in proph soon or somthing!
thanx!!

my ign is Salriya Pheonix

01/29/08 21:17

Horan

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RE: Have to restart a account over /sigh

i just added u

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01/29/08 21:33

Kanna

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RE: Have to restart a account over /sigh

Sorry to here of your troubles. You know you can always count on your guild to help. :)

X-Fire = kannasesshou

01/29/08 21:54

clegane816

Posts: 1
Joined: 12/17/2007
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RE: Have to restart a account over /sigh

very sorry to hear that
ign val kearis
don't think I have any ele tomes...but I know I have some stuff you can have/use/trade for what you need
mostly on in the mornings-lunchtime eastern time zone.

01/29/08 23:31

Lord_of_Darkness

Posts: 25
Joined: 07/27/2007
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RE: Have to restart a account over /sigh

So your question that no one answered yet is. Should u try to get ur money and stuff back while farmming on your ele or use the 2nd account.If I were you i go with the 2nd account since your acocunt has been hit once your just gonna waste your time and effort for same person or some one else to strip it.

You dont have to take my advice but ijust telling u to give you a warning that it prob gonan get hit again since who ever got in to your acocunt once will prob be back for more.[/B]

***THIS POST HAS BEEN EDITED***

01/29/08 23:44

clegane816

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RE: Have to restart a account over /sigh

QUOTE

you do have a very good point.

01/29/08 23:47

Pluisje

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Joined: 11/28/2007
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RE: Have to restart a account over /sigh

QUOTE

you do have a very good point.

Just change the password...

Anyways, I've had something like that too. Fortunatly i wasn't hit as hard as you were, they only got my Icy Dragon Sword, a green shield and 2 ecto's, but i know how you're feeling.

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Empress Keileena: Necromancer lvl 20

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01/30/08 00:32

Corruplt Intrept

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Joined: 05/15/2006
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RE: Have to restart a account over /sigh

QUOTE

Ticket anet for an account rollback, you're entitled to one.

Regards,
Corruplt Intrept

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IGN: Baine Bloodfinger

01/30/08 02:32

Kar2uns

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RE: Have to restart a account over /sigh

if you need some help just pm me in game and will hlp if I can.
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01/30/08 02:38

Forumite

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RE: Have to restart a account over /sigh

Garrett, do you still Have your serial numbers of each campaign you used to create your account?

If so, visit www.guildwars.com/support , and Send an email to them stating that your account has been hacked and that you request if they can set it back to the point just before it got hacked.

They will require all codes you have used (on the cards) for each account, and if they are valid, they will reset your account to the state it was before it got hacked.
Don't be ignorant, use this feature cause you have the right to do so!

01/30/08 03:38

Corruplt Intrept

Posts: 3
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RE: Have to restart a account over /sigh

Thats what i sed(with less details), no-one listens!

Regards,
Corruplt Intrept

Guest me for GvG's
IGN: Baine Bloodfinger

01/30/08 03:39

Forumite

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RE: Have to restart a account over /sigh

QUOTE

Thats what i sed(with less details), no-one listens!

Regards,
Corruplt Intrept

I know, except with less details.

01/30/08 03:57

Hijaru Ta

Posts: 3
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RE: Have to restart a account over /sigh

you can always add me to the friends list ^^
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01/30/08 04:00

Blazings

Posts: 79
Joined: 10/17/2006
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RE: Have to restart a account over /sigh

Great to see all of you ppl help this guy =D If it fails to work out with Anet, you can always PM me for help. I got all chapters, so doesn't matter where you are in.
One more add, if you were experienced in GW already.. why do you ask us what to use to get money back? Thought you would know by this time, but I don't know how long you've been playing ;)

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01/30/08 04:58

garrett123

Posts: 41
Joined: 09/29/2005
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RE: Have to restart a account over /sigh

Well, I sent A-net my cd-keys/serials and they said access denied...i dont know why

And I've played on that account for....33 months.... since GW was out.... = \

it sukcs...badly..

and thanks for offering help everyone, your a great community to be with = )

01/30/08 06:22

Forumite

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Credibility: pts

RE: Have to restart a account over /sigh

QUOTE

Well, I sent A-net my cd-keys/serials and they said access denied...i dont know why

Access denied? you got that message from a GM or something?

Dont send an email, send a support ticket, otherwise, please give us a copy of the reply you got back from them (without serials mind you), so we know if you actually contacted them right.
You can also give up and start over, but then your right to complain is also over, as the chance is big they can just reset it to what it was, just take your time. Their department full of chimps have lunch breaks aswell ^^

01/30/08 07:16

lani

GameAmp Staff
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RE: Have to restart a account over /sigh

Please listen to Forumite, and Corrupt.
NCSoft will be more than willing to help you, but they do need you to follow the procedures they put in place for this.

Go here.

Keep in mind everyone who's willing to donate some of their time and wealth to get you back on your feet will be wasting their efforts if you tarry on the rollback request.

Good luck!

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01/30/08 09:01

Corruplt Intrept

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Joined: 05/15/2006
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RE: Have to restart a account over /sigh

Oh, by the way, your problem is under the "Account Support, Billing, or Technical Support" section.Or just click "Ask a Question." note that you will need to create a "support account"
Subject should be "Request for Account Rollback" or "OMG I GOT HAXED ANET HELPZ ME"
Question should be My account has been hacked, can you please roll it back for me to (state a time and date i think)?

Serial numbers to verify you own the product.

The rest of the fields should be easy to fill.

Regards,
Corruplt Intrept

Guest me for GvG's
IGN: Baine Bloodfinger

01/30/08 10:05

Forumite

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Joined: 12/31/1969
Credibility: pts

RE: Have to restart a account over /sigh

QUOTE

Subject should be "OMG I GOT HAXED ANET HELPZ ME"

Yeah, CAPS is the way to ATTENTION, Seriously use lots of Typo's and call them M8's aswell, the worse the better! Just show them how drat pissed you are at them and you want to bomb Anets HQ and such, also throw in how good WoW is to make your message sound that much stronger alltogether, Fight Fire With FIRE YEAHHHHH

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01/30/08 10:10

Tokolosi

Posts: 3
Joined: 10/27/2005
Credibility: 0 pts

RE: Have to restart a account over /sigh

Oh my, thank god I got to this thread!

I also got hacked, but last year in the July~ period...
I thought there was no hope too, and created new characters (even got 2 level 20's again)....

I did what you all said and followed Lani's link and created a question... let's hope for the best.

-Josh

Merry Christmas and Happy New Years, everyone.

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01/30/08 10:31

Forumite

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Joined: 12/31/1969
Credibility: pts

RE: Have to restart a account over /sigh

QUOTE

That is i think way too long ago if your sending a ticket to support now, i do advice to always take a shot at it, but isn't it a bit too late now? Ah well, good Luck regardless, you can only get a Yes if you ask, otherwise its always a NO ^^

01/30/08 11:11

Tokolosi

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Joined: 10/27/2005
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RE: Have to restart a account over /sigh

Well, I did try sending in a ticket a few days after it happened, but it was an automated message sending me to the FAQ's on getting hacked or something.

I think it said something on the lines of, if you're hacked it's your fault and we can't do anything about it.

I'll still try though :P

Merry Christmas and Happy New Years, everyone.

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01/30/08 11:27

Forumite

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Joined: 12/31/1969
Credibility: pts

RE: Have to restart a account over /sigh

QUOTE

You always get an automated reply back the second you submit a question, a few hours later you get the report from a GM that its recieved and will be investigated, from there it can take just 24 hours to 4 days what i had, although my case was different, aaaand dont forget it was during the weekend, so obviously i presume the support team isnt at full strength during that time.

Still though, a try cant harm much nope.

01/30/08 11:37

Iron Midget

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Joined: 09/07/2007
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RE: Have to restart a account over /sigh

sorry to hear that your account got hacked garrett i could help you if none of the info provided from everyone else works
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01/30/08 11:42

Tokolosi

Posts: 3
Joined: 10/27/2005
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RE: Have to restart a account over /sigh

And I quote:

"Hello Josh,

Thank you for contacting the Guild Wars support team. We received your request for the restoration of items, characters or gold which have been lost or stolen. Unfortunately, there is no such possibility at the moment and currently there are no plans to implement such a service in the future.

If your account has been compromised, please change your email address and password as soon as possible. We would strongly recommend using a brand new secure email address, such as one given by your internet provider, which has never been used for Guild Wars before. Please do not use this email address for forums, web sites or web messengers and do not use the same password for your email address and your Guild Wars game account.

If your account has been compromised and your game account is linked to PlayNC, please do change the email address in your PlayNC account (please keep in mind the same advise regarding the email address as written above).

PLEASE NOTE: Do not share your login information of Guild Wars or your email account!

Should any further questions arise, please do not hesitate to contact us again.

Regards,
GM Alec
PlayNC Europe Customer Support Team
http://eu.plaync.com\"

Oh well.

Merry Christmas and Happy New Years, everyone.

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01/30/08 17:33

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